Frequently Asked Questions
  • BENEFITS OF QUARTZ

    Durability: Quartz slab is known for its durability and hardness. It is resistant to scratches and abrasions,making it suitable for areas that experience heavy traffic or usage.


    Low maintenance: Quartz slab does not require sealing or polishing, which makes it much easier to maintain than other stone surfaces.


    Non-porous: Quartz slab is non-porous, which means it is resistant to water and stains. This makes it a great choice for bathroom and kitchen countertops, where spills are common.


    Aesthetics: Quartz slab comes in a wide variety of colors and patterns, making it a versatile material for use in any design scheme.


    Hygienic: Because quartz slab is non-porous, it is ideal for areas where hygiene is important, such as hospitals and restaurants.


    Eco-friendly: Many quartz slabs are made from recycled materials, making them an environmentally friendly choice for home or business owners.


    Resistant to heat: Quartz slab is also heat resistant, which means it can withstand high temperatures without cracking or discoloring.

  • CARE AND MAINTENANCE

    Generally, swirlss or stains are on the quartz surface, not inside the stone. We recommend customer to do a deep cleaning which will be easy for future maintenance as well. Paper towel, methyl hydrate, and vim bleach will be needed and it can be found from any Canadian Tire or Home Depot store. First of all, spray methyl hydrate (or water) on the quartz surface and use paper towel to wipe down the entire countertop. Then, apply vim on the area and use wet paper towel (DON'T DRY CLEAN) to clean the area gently (NO PRESSURE NEEDED just like polishing the car and please be patient and repeat this step if it doesn't work). The last step is to clean the vim left on the surface with water and please make sure there is no vim left on the countertop. 

  • WARRANTY POLICY

    Vantage Stone® - Residential Lifetime Warranty



    Vantage Stone® of 189 Milner Ave, Toronto, ON, will warrant from the original date of installation, material

    that fails due to any manufacturing defect when fabricated and installed by a Vantage Stone® authorized

    fabricator. This warranty applies to the repair or replacement of failed material that has been permanently

    installed in the interior of your residence. The option to repair or replace the material is at the sole discretion

    of Vantage Stone®.

    This Residential Lifetime Warranty is available only to the original owner of a single-family residence in

    which Vantage Stone® surfacing materials have been originally installed. Terms and Conditions This

    warranty applies to product that was installed after March 1st, 2023.

    A. This warranty applies only to Vantage Stone® surfacing materials.

    B. This warranty applies only to Vantage Stone® surfacing materials that have been permanently installed in the interior of single-family

    residences and have not been moved from their original installation. If after or during installation you decide that you do not like the color or

    finish you selected, that decision is not covered under this warranty.

    C. This warranty does not apply to any residence where the owner is not the occupant.

    D. This warranty does not apply to materials and/or services that have not been paid in full. When requesting service under this warranty you

    must provide proof of purchase in the form of a copy of your original receipt or invoice showing the name of the owner.

    E. In the event that Vantage Stone® surfacing materials fail due to a manufacturing defect, Vantage Stone® will, at its sole discretion, repair or

    replace such materials. Vantage Stone® will seek to obtain the best possible result, whether we decide to repair or replace your installation.

    However, exact color match is never guaranteed.

    G. You must agree to cooperate with Vantage Stone® or its authorized agents in the inspection of the material and assist us in efforts to

    perform our obligations under this warranty.

    H. This warranty only applies to materials that have been maintained properly.



    Exclusions:


    This warranty does NOT cover:


    1.Products installed in any improper used such as fireplace, outdoor or flooring application.

    2.Labor involved in activities to remove, fabricate and/or reinstall Vantage Stone, or other similar activities necessary to

    complete the replacement or removal of the defective material.

    3.Improper use or abuse. Improper use or abuse includes, but is not limited to, damage from mishandling of the product,

    damage from excessive heat or uneven exposure to weather conditions, physical or chemical abuse and damage from

    improper care and maintenance.

    4.Cracks that appear due to lack of reinforcement of inside corners and/or improper support during installations.

    5.Chips or other excessive impact damage in the product.

    6.This warranty does not cover scratches. Vantage Stone is a very hard material and highly scratch resistance but not scratch

    proof. Proper care must be exercised including the use of a cutting board as part of your care and maintenance.

    7.Any defects that were visible at the time of fabrication and were not avoided during fabrication. Fabricators are required to

    perform a visual inspection of all materials prior to fabrication and again prior to installation.

    8.Routine maintenance. Routine maintenance includes but is not limited to, minor conditions such as removing stains and

    water spots by following the techniques specified in the Vantage Stone online Care & Maintenance Guidelines at

    www.vantagestone.ca.

    9.Any chemical damage.

    10.Failures due to fabricators/installers not following the prescribed fabrication and installation procedures as outlined by

    Vantage Stone. Improper fabrication and/or installation are the sole responsibility of the fabricator and/or installer.

    11.Seam appearance or seam performance.

    12.Material that has been milled or reduced in thickness.

    13.Damage caused by appliances or additional products brought into contact with Vantage Stone products; and damage

    caused by installation of ancillary products such as sinks, sink brackets, cabinets, water bars, cook tops, and dishwashers.

    14.Vantage Stone will not cover any damages, costs, or expenses caused to appliances, additional products brought into

    contact with Vantage Stone products and/or ancillary products as a result of installing, amending, or replacing Vantage

    Stone products.

    15.The altering of any factory applied finish. Any issues arising from the practice of “additional and/or in-shop honing” are the

    sole responsibility of the fabricator.

    16.Any consequences caused by colour difference between samples and the installed slabs. Samples provided to consumers,

    dealers, and fabricators are only representative and are not an exact replication of what will be installed in your home.

    17.Small irregular “spots” or “blemishes” relative to the matrix of the colour. A certain level of spots or blemishes are inherent in

    the manufacturing process and do not affect the structural integrity of the material.

    18.Vantage Stone is not responsible for damage or injury caused in whole or in part by acts of God, job site conditions, and

    architectural/engineering design, and structural movement, acts of vandalism or accidents.


Vantage Stone Inc
Contact Us
416-335-3336
sales@vantagestone.ca
5 Shields Ct unit 106,Markham, ON,Canada, L3R 0G3
© Vantage Stone Inc. All Rights Reserved.